What are the advantages of registering for the MUGI system (MUGI private sezione)?

• On long-distance coach tickets purchased at Pesa tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the biglietto office.

How do I register for the MUGI system?

Website (Access your account > Private distretto) / Mugi APP (My settings > Private distretto) To see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as per user of the system. Sicuro do this, go sicuro the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be di nuovo-mailed to you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be dazn bet carried out modo the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
• Certain public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren scontrino machines and scontrino offices.
• Automatic culmine-up machines at the corriera stations con Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Sente of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, via the private settore of the website, providing you are verso registered user.

How much credit can Volte load onto my card?

You can apice up from �5 esatto a maximum of �300, per multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line culmine-ups become available for use?

On-line apice-ups carried out before h are available from h the next day, and top-ups made after h take an supplementare day puro become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Pesatura ticket offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.