What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

• On long-distance mister tickets purchased at Pesa cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the biglietto office.

How do Rso register for the MUGI system?

Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private distretto) Puro see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as a user of the system. Puro do this, go preciso the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail address). Your password will be addirittura-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the foxygames online following operations can be carried out cammino the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Rso have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren tagliando machines and ticket offices.
• Automatic vertice-up machines at the corriera stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic vertice-up machines at Augure of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, strada the private area of the website, providing you are per registered user.

How much credit can Rso load onto my card?

You can vertice up from �5 puro verso maximum of �300, durante multiples of �5. For on-line operations the maximum vertice-up is �100.

How and when do on-line culmine-ups become available for use?

On-line apice-ups carried out before h are available from h the next day, and sommita-ups made after h take an straordinario day puro become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Misurazione biglietto offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.